Assignment Title: Interconnection Invoicing System of Grameenphone Ltd.

Desk of Items

1 . zero Introduction………………………………………………………………………………………………3 2 . 0 Summary of Intec Interconnection Billing System…………………………………4 2 . you Telecom Interconnect and Related Facts: Bangladesh Context………4 installment payments on your 2 Interconnect Billing Systems………………………………………………………………4 2 . a few Technological Popular features of Intec Connect Billing Program (IIBS)…5 installment payments on your 4 Categorisation of IIBS as Info System……………………………………6 several. 0 Supported Organisational Processes…………………………………………………………7 3. one particular CIPSODAR on IIBS………………………………………………………………………………. 7 3. 2 Organisational Levels and IIBS……………………………………………………………9 4. 0 Evaluation info System……………………………………………………………. twelve 4. 1 Benefits and Costs of IIBS……………………………………………………………………10 4. 2 DeLone & McLean Multi-Perspective Evaluation…………………………………11 5. 0 Factors for Success of IIBS………………………………………………………………………. 13 five. 1 Details System Setup Outcome Model…………………………….. 13 5. 2 Design-Reality Gap Analysis of IIBS…………………………………………………………14 6. 0 Conclusion…………………………………………………………………………………………………. sixteen 7. zero References…………………………………………………………………………………………………. 18

1 . zero Introduction

At the begining of 2008, Bangladesh Telecommunication Regulatory Commission (BTRC) announced that reorganization of the country's telecom interconnection architecture as per International Very long Distance Telecommunication Services (ILDTS) Policy - 2007 must be completed by mid of August, 08 (BTRC, 2008a). This story by the telecom regulator obligated relevant phone system operators (e. g. mobile and fixed networks) to take required measures to complete the re-organization job within the deadline while making sure there is no or minimum customer inconvenience and revenue seapage due to this reorganization.

Grameenphone Ltd., the greatest cell phone owner of the region having a subscriber base of around 17 Mil at that period (BTRC, 2008b), had to procedure this regulatory directive with great importance as interconnection termination charge is the source of 2nd most significant revenue stream for the organization (Grameenphone Gross annual Reports, 08 – 2011). It designed a cross-functional task to finish the interconnection restructure activity smoothly.

This Project Team discovered prevailing interconnection billing techniques and devices of the organization as one of the essential improvement areas. It was felt that existing in one facility developed equipment lacked the flexibility to accommodate the change in network architecture. Managing wanted replacing manual payment related responsibilities through fully automated systems to ensure faster transactions and generation of customized reports. After through assessment of other alternatives within the allocated budget by experts coming from relevant cross-functional teams, Intec Interconnection Payment System (IIBS) was obtained from one in the leading suppliers of the world, Intec Systems Ltd. (CSGI, 2012).

This paper concentrates on the evaluation of IIBS, a hi-tech information system and its contribution to Grameenphone Ltd., a technology-based organization. Major sources of information happen to be my encounters as a member on this billing system implementation task team and later use it for approximately 03 years; and selection interviews and email exchange with core technical persons and other stakeholders of IIBS. In a few areas, schooling materials given by the payment system vendor and world wide web entries have already been consulted as well.

2 . 0 Overview of Intec Interconnection Billing System

2 . 1 Phone system Interconnect and Related Details: Bangladesh Framework

" The definition of Interconnect in the telecommunication universe means a small business model in which different competing telephony suppliers coexist and interconnect to each other” (4gbilling Inc., 2012). As per Bangladesh Telecommunication Act-2001, any telecommunications operator must be sure ‘any-to-any' connection so that their subscriber(s) may conveniently...

Sources: DeLone, T. H. and E. R. McLean (1992) The DeLone and McLean Model of Information Systems Achievement: A Ten-Year Update [Online]. Offered: http://www.asiaa.sinica.edu.tw/~ccchiang/GILIS/LIS/p9-Delone.pdf [Accessed 21 Apr, 12]

Grameenphone Ltd

Karim, Raiyan (2012) Re: Inquiries Regarding Intec Interconnect Billing System, 20 April, 2012, Available: [email protected] com

Laudon, T. C

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